Designing clearer experiences in complex healthcare systems.

Role: Improving the platform doctors use to care for their patients, which is also used by secretaries and agents. The company acquired a third-party platform that required major updates and adaptation to external constraints.

Company's challenge: Simplify doctors’ experience and encourage greater adoption of the platform. The goal was to make appointments faster and more effective.

My challenge: align and manage stakeholder expectations, design high-fidelity solutions within strict constraints, and prioritize projects with the highest potential impact.